I recently attended a session of a course run by professional facilitators, where I found myself put firmly offside by the use of jargon or buzzwords.
The one that stayed with me was 'your key learnings and takeaways'. Having been told to think about these and discuss in a small group, I was intensely irritated. I found myself wishing that instead we had simply been asked what we had learned and what were the important ideas we took away from the course.
I've spent quite a bit of time thinking about why this annoyed me so much. I couldn't help thinking I was being quite petty about it. But every time I approached the idea again, I felt the same way. To the facilitators these words may simply be shorthand for terms they find themselves using very often. It's probably appropriate to take these shortcuts when talking amongst themselves.
This explanation gives them the benefit of the doubt that it's jargon as opposed to virtually meaningless buzzwords.
Even so, used this way it sounds glib, and I think the audience can be forgiven for doubting the sincerity of their request for information. Using such shorthand suggests, and even encourages, similarly shorthand responses - in this case a simple regurgitation of some of the 'dot points' of the course material ('messages'). The bottom line is that I don't feel that they want to hear what I really think.
Oh well. They'll probably have a good laugh when they read my feedback form.